Thank you for purchasing Gouleven LLC men’s shoes (sneakers, dress shoes, hiking boots, etc.) To ensure your shopping experience, please carefully read the following return policy:

I. Return Period
You can apply for a return within 7 days of receiving the goods. Returns after this period may not be accepted.

II. Return Scope (Opened Items Accepted)

We support returns in the following situations:

Product has quality issues

Received goods do not match the order

Goods have been opened but not visibly used; returns are still possible.

We understand you need to try them on to confirm the size, therefore returns are supported provided the item does not affect resale.

III. Return Conditions

To ensure a smooth refund, please note:

The item must be in basic condition (no obvious wear, stains, or damage caused by the customer).

All accessories must be complete (shoebox, packaging, etc.).

It must not affect resale.

IV. Situations Where Returns Are Not Supported

Returns may not be processed in the following situations:

Apparent wear and tear (e.g., severely worn soles).

Items damaged by the customer or washed.

Items returned after the return period has expired.

V. Return Shipping Costs

For returns due to quality issues or incorrect shipment: Return shipping costs will be borne by us.
For returns not due to quality issues: Return shipping costs will be borne by the buyer.

VI. Refund Processing

After receiving and verifying the returned item, we will process the refund within 3-7 business days.

Refunds will be processed via the original payment method; the arrival time depends on the payment platform.

VII. Return Process

Contact Customer Service to submit a return request.
Obtain the return address and instructions.
Send the returned item back and provide the tracking number.
Refund will be processed after warehouse inspection.

VIII. Return Address and Contact Information

Return Address: 1560 VIA TIOGA RIVERSIDE, CA 92506

Contact Information:

Email: martin@gouleven.shop

Phone: +1 9169945578

(Please contact customer service to confirm the address and process before returning the item to avoid affecting processing.)

If you have any questions, please feel free to contact us. We will do our best to provide you with a satisfactory solution.