- Are the shoe sizes standard? How do I choose my size?
Different styles and designs may vary slightly. We recommend referring to the size chart on the product details page. If unsure, contact customer service and provide your foot length for a size recommendation.
- Is there a color difference?
Due to differences in shooting light and display equipment, there may be slight color variations. Please refer to the actual product.
- Are the shoes comfortable to wear?
We prioritize comfort and practicality. Different shoe styles (sneakers/dress shoes/hiking boots) are suitable for different occasions. We recommend choosing according to your needs.
- Will the new shoes rub my feet?
Some dress shoes or hiking boots may cause slight rubbing when first worn. This is normal. We recommend a short period of adjustment or wearing thick socks.
- Are they waterproof or suitable for outdoor use?
Hiking boots and some functional shoes have some waterproof or slip-resistant properties. Please refer to the product details for specific information.
- How long is the shipping time?
Orders are generally shipped within 1-3 business days. Delays may occur during holidays or special circumstances.
- Do you support returns and exchanges?
We support returns and exchanges under certain conditions. Items must be unused and not affect resale (specific after-sales policy applies).
- Is it normal for shoes to have an odor?
New shoes may have a slight odor, which is the natural smell of the materials and will gradually dissipate after airing out for a while.
- How to clean and care for shoes?
Sneakers: We recommend cleaning with a soft brush; avoid machine washing.
Leather shoes: Use professional shoe polish or care oil for maintenance.
Hiking boots: Avoid prolonged immersion in water; keep dry.
- Do you provide invoices?
If you require an invoice, please note it when placing your order or contact customer service.
If you have any other questions, please feel free to contact us. We will provide you with professional advice and service 👟